12/4/23 Weekly Status Report
Product Project Risks
Item # | Severity Level | Escalated Y/N | Description/Risk | Owner | Mitigation Strategy | Next Step | Priority | JIRAs | Date |
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1. | MODERATE: Affected only Banner-Ethos Colleges | Y | We're running with about 1/4 of our inventory is hidden, which is preventing cross-enrollments into those colleges, so our numbers are going to be lower for enrollments in spring term than we had initially thought. | Parchment | Issue Summary: Courses from some colleges may be imported as 'Hidden', this will prevent them from appearing in search results on the Exchange.
Cause: CVC recently instituted a modification on the platform to remove classes that had changed modality, e.g. changed from an online class to an in-person or hybrid class, thus disqualifying them from being displayed on the Exchange. However, this enhancement is incorrectly hiding online classes if there are multiple versions of the course in the database. This issue is primarily impacting Ethos clients.
Resolution Path: CVC is working on a resolution with our vendor partners to address the issue that will distinguish between multiple course objects. This solution will ensure online classes remain visible even if another version of the class in the database no longer carries online sections.
Timeline: No ETA yet. A fix that was put into place has addressed a large number of the hidden sections. There was some question about Porterville College because ALL of their sections were being hidden, and we discovered that their inventory import start date did not appear to be set correctly. Once that was set, those courses appeared. We know the fix addressed a lot of the impacted sections, but given that there are still sections being hidden, we need to investigate other possible causes.
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| High | https://cvc-oei.atlassian.net/browse/PICF-407 https://docs.google.com/spreadsheets/d/1FNjb8gbgbC80ZCEwuRp0D69TUme0nhYMw1LQLnYfHqM/edit#gid=0 | 12/10/23 |
2. | ISOLATED: Hidden Classes | Y | All of Fullerton's classes are hidden for Spring 2024. It appears to be isolated since Cypress still has inventory. If you could please have the team set the visibility to "Yes" for all of their courses and root cause the issue. Our assumption was that the issue in PICF-407 only impacted standard imports, rather than colleges on the reversal. | CVC |
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| High | https://cvc-oei.atlassian.net/browse/PICF-417 Parchment has filed this in PSR-12951. | 12/10/23 |
3. | MODERATE: Could affect any college. | Y | Seat Count & Hybrid Courses/Modality Changes: For the past 6 months, we’ve been experiencing issues with how the system is not working correctly when a section is no longer being offered online and how modality changes are not reflecting correctly in the UI. Parchment has been working on these items along with the CVC’s input. https://cvc-oei.atlassian.net/browse/BLQ-855 | Parchment |
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| High |
https://cvc-oei.atlassian.net/browse/BLQ-855 | 12/10/23 |
4. | MODERATE: | N | Financial Aid Workflow Process Not Working: | Parchment |
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| high | 12/12/23 | |
5. | Severe: Affects Financial Aid Integration | Y |
| CVC |
| TBD | high |
| 12/12/23 |
Weekly Project/Product Summary
Item # | Topic | Item Details: Weekly Activity/Decisions | Next Steps | Priority | Important Links & Documentation | Last Update Date |
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1. |
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| high | https://docs.google.com/document/d/1S3zLxqu6CLDmIO6Eq1YmOlo-gPG_Hwn6-lyaEiTpkQE/edit | 12/10/23 | |
2. | Weekly Error Report |
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| high | Below is the report for 12/4-12/10. https://docs.google.com/spreadsheets/d/1ikNE9TjdBGl3lMFgUW9ROHwUPlIzA-eqpAiTJaAob3Y/edit?usp=sharing | 12/10/23 |
Exchange admin panel password issue | CVC received numerous reports of colleges not being able to log in to the admin panel, despite resetting passwords. Many are financial aid staff. |
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| 12/10/23 | ||
4. | Financial Aid Integration |
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| high |
| 12/12/23 |
5. | Canvas Solution for ILP Colleges |
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| high |
| 12/10/23 |
6. | Parchment Weekly Sprint Jira Status Updates | Product Priorities: Lane 1: Major Functional and Implementation Blockers
Lane 2: Renewal Enhancements
Lane 3: Prioritized Enhancements and Research
Instead of specific language, because the language of the error message on the “Details” page seems sufficient, would it be possible to add the error icon to the Schedule page next to the “Enrolled & Paid” status, so the student knows there is an issue with payment from that screen as well. This should remain until the payment posts successfully.
This icon should also be included on the admin panel for administrators to see that there was an issue with payment posts or payment post error status indicator would be similar to the Parchment administrator view so college and CVC staff can tell when there is an issue with a student’s specific payment, particularly the Teaching College Bursar.
North Orange CCD - Multiple Payment Posts PICE-504 - Parchment is researching why there are four payment calls. CVC has confirmed the student was only charged one time. Additional details pending. |
| high |
| 12/10/23 |
7. | Increase in 500 Errors in MIS Applications | Parchment brought to our attention that there is an uptick in 500 server errors when sending shared applications across multiple colleges beginning 10/04.
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| high | https://cvc-oei.atlassian.net/browse/BLQ-1016 Latest spreadsheet with errors in the last 7 days: https://docs.google.com/spreadsheets/d/13wgztDQdo1KnLMVVzRZNnmt-_lKG7G-DyvNhBn5Ne4A/edit#gid=1206532879 | 12/10/23 |
8. | eTranscript Implementations & Follow up with colleges | Below is the latest updates on where we are with each college:
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| high In Process | Tracking HC and TC transcripts here: https://docs.google.com/spreadsheets/d/1e3Nq1Kt3qACJLqN4nWfmP-mWjdgK8_fSLiQb_ufBjdE/edit#gid=48089342 https://cvc-oei.atlassian.net/wiki/spaces/CVCOEI/pages/1749647361 https://cvc-oei.atlassian.net/wiki/spaces/CVCOEI/pages/1731002371 Weekly Meeting Notes and Action Items will be here each week: https://drive.google.com/drive/folders/12_-PObf7ii0hgvV3g4S-EfWzUamAi8zd Weekly Status Call Recordings Here: https://drive.google.com/drive/folders/1LF4RbCkYhAdKjPwhoEw2SdArlvo4-u9i | 12/10/23 |
Active Production Issues
JIRA, Description, and Status | Priority | Created Date |
---|---|---|
highest | 3/11/23 | |
highest | 3/11/23 | |
MEDIUM | 4/26/23 | |
medium | 7/26/23 | |
medium | 9/14/23 | |
medium | 10/17/23 | |
medium | 10/17/23 | |
medium | 11/9/23 | |
high | 11/13/23 | |
medium | 11/13/23 | |
medium | 11/13/23 | |
medium | 11/13/23 | |
highest | 11/20/23 | |
medium | 11/20/23 | |
highest | 11/30/23 | |
medium | 11/26/23 | |
medium | 11/30/23 | |
medium | 11/11/23 | |
highest | 12/11/23 | |
high | 12/11/23 | |
medium | 12/10/23 | |
medium | 12/5/23 | |
highest | 12/11/23 |
Q2 Sprint Priority Items
Legend
Backlog = Prioritized, Development Not Started
in Progress = In Development/Status
In Testing = In Review or Testing
DONE = Finished/Closed
Low = Low Priority
medium = Medium Priority
High = High Priority
Jira, Description, and Status | Priority | Component | Date Started | Date Completed |
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High | idP/EPPN | 4.27.23 |
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High | Product Maintenance | 4.1.23 | 10.26.23 | |
Highest | Financial Aid Integration | 2.22.23 |
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Highest | Financial Aid Integration | 3.28.23 |
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High | Financial Aid Integration | 6.8.23 |
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High | Product Maintenance | 1.18.23 |
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High | System Enhancement | 8.4.23 |
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medium | System Enhancement | 7.26.22 |
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medium | SIS/Sandbox | 3.21.23 |
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medium | Reverse Import | 5.17.23 |
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high | Person Match | 5.8.23 |
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medium | eTranscripts | 3.2.23 |
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medium | Error Handling | 7.5.23 |
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high | ASSIST File | 7.24.23 |
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high | Program Code | 6.8.23 |
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highest | Student Eligibility Checker | 4.22.23 |
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| Documentation |
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| Financial Aid Integration |
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| Financial Aid Integration |
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| Financial Aid Integration |
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| Financial Aid Integration |
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| Emails | 8/10/23 | 11/30/23 | |
| CSU/UC Student Management: Route Appropriately | 10/24/23 | 11/7/23 | |
medium | Financial Aid Integration | 10/10/23 |
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high | Preferred Name | 10/10/23 |
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medium | Email Content | 10/3/23 | 10/25/23 | |
medium | Admin Panel/Reporting | 10/10/23 |
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medium | Prerequisites UI Messaging | 10/10/23 | 12/11/23 | |
highest |
| 10/11/23 | 11/17/23 | |
lowest | Accessibility | 10/12/23 |
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high | Payment Processor | 10/10/23 |
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medium | Financial Aid Integration | 10/16/23 |
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high | API | 10/16/23 |
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medium | API | 9/28/23 |
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medium | API | 9/28/23 | 10/12/23 | |
high | Preferred Name | 10/10/23 |
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high | Preferred Name | 10/10/23 | 10/31/23 | |
high | Preferred Name | 10/10/23 |
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high | Preferred Name | 10/16/23 |
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high | Preferred Name | 10/10/23 | 12/11/23 | |
high | Preferred Name | 10/10/23 |
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medium | Documentation | 10/11/23 |
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high | Census Date Issue | 10/16/23 |
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medium | Error Messages | 10/11/23 | 11/2/23 | |
LOw | Redirect | 10/23/23 |
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high | Waitlist | 10/13/23 |
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high | Seat Counts | 10/16/23 |
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highest | Reverse Import | 11/17/23 |
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highest | Script update LACCD | 11/17/23 |
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Quarterly Dates
CVC Quarterly Dates | Parchment Quarterly Dates | N2N Quarterly Dates |
---|---|---|
Q1: July 1-Sept 30 Q2: Oct 1-Dec 31 Q3: Jan 1-March 31 Q4: April 1-June 30 | Q1: Jan 1-March 31 Q2: April 1-June 30 Q3: July 1-Sept 30 Q4: Oct 1-Dec 31 | Q1: Jan 1-March 31 Q2: April 1-June 30 Q3: July 1-Sept 30 Q4: Oct 1-Dec 31 |