Page Comparison

1.

SEVERE: Affected all students who dropped a course

Y

An overnight Parchment process has triggered drop notification emails to be sent out to ALL students who dropped in the last term, i.e. nearly 2000 students. To make matters worse, it appears the notifications would have also gone out to all FA directors at all colleges since they receive a notification when a cross-enrolled student drops the class

Parchment

TBD - Meeting scheduled 11.14.23.

• CVC drafted email and Parchment to send out advising colleges and students of issue and to disregard the email.

11/14/23

2.

MODERATE: Affected only Banner-Ethos Colleges

Y

We're running with about 1/4 of our inventory is hidden, which is preventing cross-enrollments into those colleges, so our numbers are going to be lower for enrollments in spring term than we had initially thought.

Parchment

Parchment advised they are working on this and wwe are discussing the following options:

1. Work on a way to handle the multiple course objects returned in the API.

2. While working on that (which may take into next week to address) they could unhide everything and suspend the nightly imports that would rehide everything.

From there, we have the option to change the Banner Ethos colleges to reverse import.

• CVC is doing full analysis for all Teaching Colleges.

• Decision to be made by CVC asap.

https://docs.google.com/spreadsheets/d/1FNjb8gbgbC80ZCEwuRp0D69TUme0nhYMw1LQLnYfHqM/edit#gid=0

11/17/23

3.

MODERATE: Could affect any college.

Y

Non-resident tuition policies not rolling over term to term - College of the Canyons reported that their non-resident tuition policy, which was set for Fall 2023, did not rollover to Winter 2024.

Parchment

TBD

• Jira has been escalated.

11/14/23

4.

MODERATE: Could affect any college.

Y

Seat Count & Hybrid Courses/Modality Changes: For the past 6 months, we’ve been experiencing issues with how the system is not working correctly when a section is no longer being offered online and how modality changes are not reflecting correctly in the UI.

Parchment has been working on these items along with the CVC’s input.

Parchment

• N/A - code fix has been pushed to production.

• Testing in progress.

• CVC will provide results ASAP

11/10/23

5.

MODERATE: Could affect any college.

N

Financial Aid Workflow Process Not Working:

• Current issue with financial aid integration workflow on the Parchment side.

• Issue reported on Thursday, Oct 12. Meeting was scheduled for Monday 10/16 to meet with Mt. Sac to test Marker Course, but had to be cancelled due to this issue.

• Parchment holiday in Argentina (where devs are) Friday 10/13 and 10/16 so not insight into issue or ETA at this time.

Parchment

N/A - testing in progress

• Testing is in progress at CVC.

• Goal is to schedule calls to set up marker courses week as soon as all testing passes/works as expected.

11/10/23

6.

Severe: Affects All Colleges

Y: Mike brought up to Parchment

• CVC leadership team received a lot of negative feedback on Unified Subject Search and how there are many shortcomings in the current search experience.

Parchment

• CVC leadership escalated that we need a functioning keyword search that performs better.

• Parchment heard our feedback and the criticism from the colleges and provided the following: Courtney met with Jason and shared our concerns and frustrations regarding the search functionality. “While I do not have answers for you at this time, it is an on-going discussion, and we will be able to speak to a general path forward during our quarterly meeting next week. In that discussion, it would be helpful to hear your viewpoints on what user journeys the search should focus on. In other words, who is searching and why? That discussion is part of figuring out how best to make search work better.

  Additionally, we are continuing to work on being able to better log changes in the system, and when there are interruptions in the nightly imports. I will continue to share more details as I am able. “

• This feature has been turned off in staging.

• Parchment is waiting on CVC green light to turn off in prod. Mike, Donna, Amanda working together on this decision to ensure nothing will break if we turn this off in production.

Epic:

11/10/23