CVC-OEI
Goal: This space contains requirements and documentation for the CVC Exchange cross-enrollment platform.
For more information, contact support@cvc.edu.
CVC EXCHANGE - ROLES & RESPONSIBILITIES
The CVC Exchange team has three main areas of focus: (1) Product, (2) Implementation, and (3) Production Support.
The table below shows Roles & Responsibilities of the core Product and Implementation teams as well as technical vendor partners.
CVC EXCHANGE - COMMUNICATION PLAN
The table below shows Communication Channels and Team Members for the Product, Implementation, and Production Support functional areas.
Color Coding by Relevance: | PRODUCT | IMPLEMENTATION | PRODUCTION SUPPORT |
PRODUCT TEAM | IMPLEMENTATION TEAM | PRODUCTION SUPPORT TEAM | |||
---|---|---|---|---|---|
Scope | Requirements, Changes, Enhancements, Solution design & architecture, Product development on API's, UI | College implementation tasks (P1 + P2), Test issues on college implementations (TICE, TICF) | Production Support and Technical Support (e.g Dataport), Production issues (PICE, PICF) | ||
Communication Type | Cadence | Description | ~ CVC-OEI ~ N2N ~ Quottly | ~ CVC-OEI ~ N2N ~ Quottly | ~ CVC-OEI ~ N2N ~ Quottly |
PRODUCT - COMMUNICATION CHANNELS | |||||
Meetings | Daily (8:30am PST) | Product Scrum | ~John, Amanda ~ Srini ~ James | ~ Mike | |
Weekly/As-Needed | Product Backlog Grooming | ~John, Amanda ~ Srini ~ James | |||
JIRA | BLN + BLQ + BLC | ||||
Slack Channel | #product-development | ||||
IMPLEMENTATION - COMMUNICATION CHANNELS | |||||
Meetings | Daily x 2 (9:00am and 1:30pm PST) | P1 + P2 Scrums | ~ John | ~ Mike, Erin, Donna, Logan ~ Danielle ~ Michael | |
Tue + Thu (11:30am PST) | Pre-deployment and Test Issues Triage meeting | ~ John, Amanda | ~ Mike, Erin, Donna, Logan ~ Danielle ~ Michael | ||
Varied | Meet with College on Implementation | ~ Mike, Erin, Donna, Logan | |||
JIRA | P1 and P2 Project Kanban boards | ||||
TICE + TICF | |||||
Slack Channel | #implementations | ||||
PRODUCTION SUPPORT - COMMUNICATION CHANNELS | |||||
Meetings | Tue + Thu (11:30am PST) | Production Issues | ~ John, Amanda | ~ Mike, Erin, Donna, Logan | ~ Srini ~ James |
JIRA | PICE + PICF | ||||
Production Spot Checks | Weekly | Check course data and seat counts | ~ Logan | ||
Zendesk (cvc.edu) | Daily | Logged support tickets | ~ Mike, Logan |