CVC-OEI
Goal: This space contains requirements and documentation for the CVC Exchange cross-enrollment platform.
For more information, contact support@cvc.edu.
CVC EXCHANGE - ROLES & RESPONSIBILITIES
The CVC Exchange team has three main areas of focus: (1) Product, (2) Implementation, and (3) Support.
The table below shows Roles & Responsibilities of the core Product and Implementation teams as well as technical vendor partners.
CVC EXCHANGE - COMMUNICATION PLAN
| Color Coding by Relevance: | PRODUCT | IMPLEMENTATION | SUPPORT |
| PRODUCT TEAM | IMPLEMENTATION TEAM | SUPPORT TEAM | |||
|---|---|---|---|---|---|
Scope | Requirements, Changes, Enhancements, Solution Design/Architecture, APIs/UI Development | College Implementation Tasks (P1 + P2), Test Issues (TICE, TICF) | Product and Technical Support (ZenDesk), Production Issues (PICE, PICF) | ||
| Communication Type | Cadence | Description | ~ CVC-OEI ~ N2N ~ Parchment | ~ CVC-OEI ~ N2N ~ Parchment | ~ CVC-OEI ~ N2N ~ Parchment |
| PRODUCT - COMMUNICATION CHANNELS | |||||
Meetings | M-Th (9am PST) | Product Scrum | ~Mike, Mickinzie ~ Danielle ~ Courtney | ~ Donna, Logan, Ali | ~ Danielle ~ Courtney |
| As-Needed | Next Sprint/Backlog Grooming | ~Mike, Mickinzie, Donna ~ Courtney | |||
| JIRA | BLN + BLQ + BLC | ~Mickinzie | |||
| Slack Channel | #product-development | ||||
| IMPLEMENTATION - COMMUNICATION CHANNELS | |||||
Meetings | Weekly: P2 Check-Ins | Implementation Updates | ~Mike | ~ Donna, Logan ~ Danielle ~ Michael | |
Weekly: UAT Check-Ins | Test Issues Triage | ~Mike | ~ Donna, Logan ~ Danielle ~ Michael | ||
| Varied | Meet with Colleges on Implementation | ~Mike | ~ Donna, Logan | ||
| JIRA | P1 and P2 Basecamp Boards | ~Donna, Logan, Ali | |||
TICE + TICF | ~Donna, Logan | ||||
| Slack Channel | #implementations | ||||
| SUPPORT - COMMUNICATION CHANNELS | |||||
| Meetings | As-Needed | Production Issues | ~Mike, Mickinzie | ~ Donna, Logan | ~ Danielle ~ Courtney |
| JIRA | PICE + PICF | ~Donna, Logan | |||
| Production Spot Checks | Course Data, Functionality | ~Mickinzie | ~ Donna, Logan | ~ Danielle ~ Ben, Courtney | |
| Zendesk (cvc.edu) | Daily | Support Tickets | ~Mike, Mickinzie | ~ Donna, Logan | ~ Ben, Courtney |
Quick navigation
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Useful links
| Link | Description |
|---|---|
| Confluence 101: organize your work in spaces | Chances are, the information you need to do your job lives in multiple places. Word docs, Evernote files, email, PDFs, even Post-it notes. It's scattered among different systems. And to make matters worse, the stuff your teammates need is equally siloed. If information had feelings, it would be lonely. But with Confluence, you can bring all that information into one place. |
| Confluence 101: discuss work with your team | Getting a project outlined and adding the right content are just the first steps. Now it's time for your team to weigh in. Confluence makes it easy to discuss your work - with your team, your boss, or your entire company - in the same place where you organized and created it. |
| Confluence 101: create content with pages | Think of pages as a New Age "document." If Word docs were rotary phones, Confluence pages would be smart phones. A smart phone still makes calls (like their rotary counterparts), but it can do so much more than that |
Tasks
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