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CVC did analysis on the errors that are being generated in Q4 2024. Below an overview of each error, along with an action place a solution if applicable. The Powerpoint overview is linked here.
Total Errors: 2445
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Expected Errors: 850
Pre-reqs, holds, time conflicts, etc.
Waitlist: 376
Why: Course is full and students are directed to add to the waitlist (not allowed through Exchange)
Solution: Waitlist release fix (included in new P2 implementations)
Student Record Locked: 41
Why: College is currently in the student account in SIS
Solution: College to exit student account; student reattempt
Course Status Dates Not Within Range for Part of Term: 36
Why: Course dates have not been set correctly by college/CVC
Solution: College/CVC to confirm course start/end dates; student reattempt
Exception! Add Course: 64
Why: Mt Sac had a Banner upgrade affecting CRNs
Solution: CVC worked with Mt Sac to fix; students able to reattempt
CCCID: 30
Why: Student created new CCCID via OpenID; new student at Home College has not had CCCID migrated from AD to SIS; legacy student without a CCCID
Solution: CVC work with Tech Center and Home College
Not A CVC Student ID: 20
Why: Student is not classified with a CVC program
Solution: College to update student program to CVC; student reattempt
Please Contact Support: 19
Why: Various
Solution: Student contacts support for assistance
Failed to Register Student: 6
Why: Various
Solution: Student contacts support for assistance
Blanks: 7
Why: Various
Solution: Student contacts support for assistance
Error Support
Students have access to chat and email with the Parchment support desk
Parchment sends monthly ticket reports to CVC
Escalated student errors are sent to support@cvc.edu
Admin identified errors are sent directly to support@cvc.edu
CVC is migrating from ZenDesk to FreshService on September 9, 2024
New reporting will be available on CVC ticket resolution
CVC escalates issues M-Th with Parchment/N2N during morning meetings
CVC tracks all errors in production with JIRA
CVC tracks all product updates/feature enhancements in JIRA
Summary
CVC is aware of the most common errors and has current/planned solutions
As new Teaching Colleges are implemented and enrollments continue to increase, new/additional errors may appear
This is expected and planned for with the CVC Implementation and Support teams
CVC will provide a quarterly error report to identify and explain errors
PowerPoint Presentation of Errors provided here