Error Analysis: 4/1/24-6/30/24
CVC did analysis on the top 5 errors that are being generated in Q4 2024. Below an overview of each error, along with an action place if applicable. The Powerpoint overview linked here.
Top 5 Errors
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Canvas - 806 errors
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Prerequisites - 609 errors
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Waitlist/Add Period - 563 errors
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CCCID - 349 errors
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Total Errors: 2445
Total errors: 2445
Statuses: ineligible, registration failed
Duplicates removed (students attempting more than once with same error)
70 Teaching Colleges
Ineligible Errors
Could not find Canvas record: 367
Why: Exchange cannot find Canvas account match for student
Solution: Student is directed to update email in Canvas to match email in Exchange
Some are expected errors if student does not exist in Canvas
HC Eligibility could identify what students are not active
CVC now has Canvas check before courses start (new development)
No error message: 342
Why: students marked “high school”, “adult learner”, or “international student” )
Solution: None; student is truly ineligible
Error while pulling student records/could not find records at Home College: 284
Why: student may have created a new CCCID via OpenID; new student at the HC has not had CCCID migrated from AD to SIS; legacy student with no CCCID
Solution: CVC work with Parchment/Instructure and N2N
Home College CCCID missing: 3
Why: Various
Solution: CVC work with Home College/Tech Center
Canvas Errors
After talking internally, these errors are expected and the system should be blocking students if their Canvas account is not linked.
No Jira is written to address any issues based on the bullet above.
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