Page Comparison

1.

MODERATE: Could affect any college.

Y

Seat Count & Hybrid Courses: For the past 6 months, we’ve been experiencing issues with how the system is not working correctly when a section is no longer being offered online and how modality changes are not reflecting correctly in the UI.

Parchment has been working on these items along with the CVC’s input.

Parchment

• Parchment has been working on these items along with the CVC’s input.

• Based on the time lapsed, we need Parchment to make progress on this and get to a resolution ASAP.

• Discussion in We met with Parchment on 10/10. We will meet with them again on the CRM call on 10/10 with Jason to discuss next steps/how to resolve17. CVC has asked that Parchment be prepared to provide us an update/ETA.

10/613/23

2.

MODERATE: Could affect any college.

N

• Current issue with financial aid integration workflow on the Parchment side.

• Issue reported on Thursday, Oct 12. Meeting was scheduled for Monday 10/16 to meet with Mt. Sac to test Marker Course, but had to be cancelled due to this issue.

• Parchment holiday in Argentina (where devs are) Friday 10/13 and 10/16 so not insight into issue or ETA at this time.

Parchment

• Information from Parchment: “I was able to touch base with the team, and in checking the tests that Logan entered last week, we found that the workflow for the marker course did not trigger as we expected. We are anticipating a quick resolution, but with the holiday in Argentina today, it did not make sense to meet with the college.”

• Parchment development will be focusing on this on Tuesday, Oct 17.

• Parchment will report on what the issue and ETA.

• Parchment to report to CVC on status ASAP.

• If not resolved by

10/12/23

1.

Weekly Combined Requirements Meeting Notes & Recordings

• We meet every Tuesday to discuss items that need attention, analysis, escalated, or enhanced. All recordings, notes, and next steps can be found on the running combined requirements meeting agenda.

• Next meeting is 10/17/23.

https://docs.google.com/

document/d/

1S3zLxqu6CLDmIO6Eq1YmOlo-gPG_Hwn6-lyaEiTpkQE/edit

10/13/23

2.

Weekly Error Report

• Attached is the weekly error report.

• Parchment makes contact with students to assist/guide/resolve errors.

• CVC looks through all errors to ensure none out of the ordinary.

Below is the enrollment report for 10/9-10/15.

https://docs.google.com/spreadsheets/d/

1NxPO65nkKDlEUcZrgPT7tPNkRQG-OhyjgGu59OWkfCQ/edit?usp=sharing

10/13/23

3.

Financial Aid Integration

• Chaffey

• Mt. Sac

• Long Beach

• Chaffey - pilot has started and is in progress. On hold until Parchment can rectify workflow issue. Permissions issue being tested today and should be resolved.

• Mt. Sac - pilot has started and is in progress. On hold until Parchment can rectify workflow issue.

• Long Beach - Kickoff meeting scheduled 10/26.

• https://docs.google.com/spreadsheets/d/1uQy6tAarYiZFVyZm7lWB5aeUQ71_0Vpb9_nwfogb7dQUHQEE-_UMOzRpkK8VQZALeCi82OjrtIz9O02hX6DNs/edit#gid=0507028274

• https:/

4.

Canvas Solution for ILP Colleges

• Mike advised on 8/1 that a solution will be rolled out to Kern on Sept 1 to address the issue.

• Other ILP colleges will then start to get the fix.

• CVC has been working with Instructure and Ellucian on a new workflow to support cross-enrolled students. Previously, the method that was utilized by CVC was only supported by Instructure as a CSV upload process. 

• In discussions with Ellucian, a CSV upload was not a viable option due to performance concerns in the ILP workflow, and instead, an API alternative was required in order for ILP to support the logins process at the Teaching Colleges.

• CVC, Ellucian, and Instructure met on 7/19/23 to discuss a possible solution for the API requirement. Instructure identified that the supported fields for the Canvas Logins API did not match the supported fields for the Canvas Logins CSV. So Instructure agreed that the simplest solution would be to extend the existing CSV-supported fields to also be supported by the Logins API. This would allow Ellucian to use the Logins API to create a separate ILP workflow to support CVC cross-enrolled students at the Teaching College.

• No new updates this week.

• Additional info to come in the next week or two.

• /docs.google.com/spreadsheets/d/1RGR0SZg3Oxd6c3Gw0V1scKGuKGcBqIfqlOMLHy-3slM/edit#gid=0

• https://docs.google.com/document/d/14iYhW3bH98jMF_dBL25PX-XYxuKvEKwcXdDJOt4Gq8A/edit#heading=h.2zugpd6l1cxb

• https://docs.google.com/document/d/1uidhs4zbKHyOCthAHe01luaNreagjMjp5zvRC0p-3Yk/edit#heading=h.2zugpd6l1cxb

• https://docs.google.com/spreadsheets/d/1CsFUwF82NP7lFbPL5GX6RKYyx_PfhSK6yHSe26Kjw94/edit#gid=0

• https://docs.google.com/spreadsheets/d/1CsFUwF82NP7lFbPL5GX6RKYyx_PfhSK6yHSe26Kjw94/edit#gid=0

• https://docs.google.com/spreadsheets/d/1uQy6tAarYiZFVyZm7lWB5aeUQ7_nwfogb7-_UMOzRpk/edit#gid=0

10/13/23

4.

Canvas Solution for ILP Colleges

• Update: ILP will begin using a batch process to support the logins.csv until the API issues can be resolved with Instructure.

• Mike will report updates as he has them.

10/613/23

5.

AB540 Student Residency Mapping

AB540 continues to be an issue in the system.

Currently, we map AB540 students to a default residency status of “resident” at the Teaching College, rather than the terms under which the student qualifies for “Resident” status, e.g. AB540, Veteran, special exemption, etc.

This has been highlighted as a problem in the past primarily around student headcount since AB540 student population headcount at the Teaching College receives more funding allocation than traditional resident headcount. This can also lead to challenges around reporting discrepancies where the Teaching Colleges report these students as part of their in-state student population, but the Home College reports them as AB540 students.

However, the largest issue with not mapping the AB540 students to an AB540 residency status at the Teaching College is around the processing of the student’s CADDA request if they are an AB540 student. Cerritos college alerted CVC that if an AB540 student submits a CADDA request, they can only process the request if the student is classified as an AB540 student in their system.

The requirement then is to begin mapping AB540 students from their AB540 status at the Home College to a “CVC AB540” residency status at the Teaching College. This status may be treated as either a resident or nonresident status for tuition rates at the Teaching College, but if the student is in the AB540 status, their nonresident tuition rate is waived so they will only pay in-state enrollment fees.

At initial review, this will require a mapping change at the Home College contactinfo API to reveal AB540 student status, which leads to 3 residency statuses now. Resident, AB540 Resident, and Nonresident.

• No new updates this week.

• CVC team to flesh through options and come up with requirements.

10.6./13/23

5.

Parchment Weekly Sprint Jira Status Updates

Product Priorities:

Lane 1: Major Functional and Implementation Blockers

• Ventura Course Modality Display Research - BLQ-855 (PICE-398/399) - 

  • PICE-398 - Parchment identified that the Course in question had been manually hidden which resulted in the sections of that hidden course to also remain hidden even though the sections were set to be visible. The Course being hidden overrides the section availability. - Logan provided feedback which Parchment is reviewing.

  • PICE-399 - still in review

  • BLQ-855 - still in review. Additional details from 9/26 SCRUM shared with the Parchment team. 

• Root cause analysis on incorrectly sent Transfer Articulation emails PICE-472 and 475 - 

We don't have a strong audit trail related to this issue, but we have spent time on it and our best assessment is that a few users accessed their profile link in the Exchange and updated the setting under Notifications to Allow Notifications. 

What we have documented is that the Allow Notifications opt-in was developed at the product suite level, without the context of which services a particular user is licensed, and so while CVC only uses Course Sharing and not the Credit Transfer features of the suite, when notifications are enabled users will be sent emails that are meant for our members who do use our Credit Transfer feature to manage equivalencies, as we saw in this case.

We have made a change so that going forward, users will not be able to opt in to emails for a service that is not currently licensed. 

• Cuesta Reverse Import Course Units Counts Off BLQ-845 Additional details shared by CVC, Parchment to complete additional research.

Lane 2: Renewal Enhancements

• Financial Aid implementations at Long Beach, Chaffey, and Mt San Jac - pending college availability, CVC to schedule kick-offs  - Mt. SAC and Chaffey have had calls to re-engage the colleges for this process. CVC is still working to schedule a Kick Off call for Long Beach City College. Parchment awaiting confirmation of date for next Chaffey call.  

  • BLQ-952 

  • BLQ-920 

  • BLQ-972

  • BLQ-976 

  • BLQ-977

  • BLQ-978

• CSU/UC Log in Page enhancement - BLQ-961 CVC shared feedback today. Parchment to review for next steps.  

• CCPG Overview - BLQ-948 Parchment to share concept for review by end of September

Lane 3: Prioritized Enhancements and Research

1. Complete application/integration diagram - BLQ-673 In Progress

2. Change The Sender Email Address For Emails Sent Via SendGrid - BLQ-995 Insert update after CRM with CVC on 10/3

3. Drop/Withdrawal and Freeze Date Considerations for Financial Aid Integration Marker Courses | All SIS' BLQ-1010 - Logan will send over some samples with withdrawals for review - Parchment will add an email to the Home College when a student is Dropped for a Withdrawal reason, so that the learner can be reviewed. 

4. Discrepancy in UI and Export of Student Enrollment Report | Bakersfield College PICE-471 Resolved. Additional details pending.

5. Revising Student Email Content BLQ-1009 - In progress. Anticipated completion by end of week. 

6. Document search result output sorting methods BLQ-1008 - Work pending.  

7. Prerequisites UI Messaging to Students BLQ-997 - Additional details shared by CVC this week. Parchment is reviewing next steps. 

8. Enrollment Report Showing Error Messages BLQ-286  - This was reviewed, and items in the ticket have been resolved. Parchment will work to complete an accessibility review and share the results of those findings with CVC in the coming months. 

• • Ventura, along with examples from Santa Ana, Coastline, and North Orange are under review by the Parchment team. Additional discussion held with CVC and Parchment on 10/11/23. Next steps to be determined. 

  • Cuesta Reverse Import Course Units Counts Off BLQ-845 Additional details shared by CVC, Parchment to complete additional research.

Lane 2: Renewal Enhancements

• Financial Aid implementations at Long Beach, Chaffey, and Mt San Jac - pending college availability, CVC to schedule kick-offs  - Mt. SAC call 2, to be scheduled. Chaffey having connection issues. Once resolved, we will resume testing. Long Beach Kick Off call scheduled for 10/26/2023. 

  • BLQ-952 

  • BLQ-920 

  • BLQ-972

  • BLQ-976 

  • BLQ-977

  • BLQ-978

• CSU/UC Log in Page enhancement - BLQ-961 CVC to provide feedback on page layout. Parchment to begin work on the new page, also to include a click tracker for users who click on the CCCApply button.

• CCPG Overview - BLQ-948 Working on final version of overview to be shared with CVC. 

• Preferred Name Enhancement 

Lane 3: Prioritized Enhancements and Research

1. Complete application/integration diagram - BLQ-673 Diagram in final review. To be shared with CVC as soon as possible. 

2. Change The Sender Email Address For Emails Sent Via SendGrid - BLQ-995 Mike from CVC and Jason from Parchment are working to complete next steps to finalize this change. 

3. Drop/Withdrawal and Freeze Date Considerations for Financial Aid Integration Marker Courses | All SIS' BLQ-1010 - Parchment work is still in progress. Still awaiting list of all drop.withdrawal codes for each SIS. 

4. Discrepancy in UI and Export of Student Enrollment Report | Bakersfield College PICE-471 Resolved. This was a bug that the team was able to recreate and have corrected. 

5. Revising Student Email Content BLQ-1009 - Emails have been updated. Additional changes to the email subject lines are pending. Also working to pull two email templates as requested by Donna. 

6. Document search result output sorting methods BLQ-1008 - Work pending.  

7. Prerequisites UI Messaging to Students BLQ-997 - CVC confirmed location of new fields, Parchment team working through making these updates.  

8. Enrollment Report Showing Error Messages BLQ-286  - Accessibility review planned for November 2023.

9. Show Withdrawn Status / First Drop Attempt in Student and Admin Dashboard -  BLQ-988  - in progress. 

10. Status Update Failed Research BLQ-980  - Resolved. Donna was able to determine cause of the error.   

11. Payment Status, Errors, and Reconciliation BLQ-724  - in progress. 

12. Transfer Information Language Updates for Course Details Page BLQ-891 - Parchment working on final language edits to search results page. 

10/11/23

6.

Increase in 500 Errors in MIS Applications

Parchment brought to our attention that there is an uptick in 500 server errors when sending shared applications across multiple colleges beginning 10/04.

• Update from the CCCTC: They have confirmed that condition, although it appears to be a false negative.

  They have suggested to Jason that this be escalated to Mark Cohen's team to investigate to see if any recent workflow changes affected the workflow from receiving a delivery status successfully from the Adaptor in order to report a status 200 instead.  If there is a block in the Adaptor's response back to the parent workflow, logic would have it report the 500 status even though the Adaptor itself was successful but its response was simply not received.

10/4/23

6.

Increase in 500 Errors in MIS Applications

CVC is actively working with the CCCTC and Parchment to figure out the issue/resolve it.

10/6

10/13/23

7.

eTranscript Implementations & Follow up with colleges

Below is the latest updates on where we are with each college:

• Barstow 8.28.23 - Barstow advised Thursday October 5th at 1pm works best to meet. Parchment sent invite for Oct 5.

• Cabrillo CCD - 7.12.23: No cohort established yet. They are going to move to Saas....so it will be awhile before we can get them set up for sending. When their cohort is established, then Amanda to reach back out to them to start sending process. Only will do this though when they have successfully migrated to SaaS.

• Compton CCD - 9.7.23 - On hold until CVC/Compton determine specifics and timelines for new N2N API Integrations for P1 and P2.

• Copper Mountain CCD (ECA) - 8.17.23 - Met with college and went over questons. They will continue to set up eTranscripts sending. Amanda to check in on Sept 17 to check progress.

• College of the Desert CCD (ECA) 8.14.23 - Parchment advised KO has been scheduled for 10/23/23.

• El Camino CCD (ECA) - 9.15.23 - Parchment and college touched base via email and Parchment is still at work on configs and college is working as well. If not emails or meeting responses by 9.28.23 - will send a follow up check in.

• Feather River CCD (ECA) - 7.26.23 - College is now live for receiving. Amanda emailed them to ask when they want to start with the set up for the sending process.

• Grossmont-Cuyamaca CCD (ECA) - 5.18.23 - Mike advised their cohort is a ways out and follow up with them closer to time.

• Imperial Valley CCD (ECA) -9.6.23 - Met with Don and Sean to go over technical question. Troubleshooting worked. Amanda sent email to Melonie to see if I can get him set up for student enrollment detail report based on sending process. Waiting for her response.

• Long Beach CCD (ECA) 9.7.23: I think we’re ready to do a final testing of sending. If you and/or Sean can join us for a final UAT then I think we’re good to go. Let me know availability. We’d like to: Generate a request from LBCC to LBCC, process the download file via our SIS, Drop the file to send in the export folder for the XAP communicator to pick up and send.

• Marin CCD - 5.25.23 - emailed Jon at the college and provided dates/times for us to meet to start going over the sending process for eTranscripts. Will schedule when he responds. But if he doesnt respond, no need to follow up for several months out since they have not established a cohort yet.

• Merced CCD (ECA) 910.1511.23 - Todd from Parchment emailed Jeanette back and asked for an update. She responded that she is compiling notesflw up with Jeanette again on testing progress. Will wait for he to respond. If no correspondance by Oct 3, will reach back out to flw up.respond by 10.18, I will flw up with Jeanette

• Napa Valley CCD - 2.8.23 - CVC not reaching out to college any further until CVC leadership advises to do so.

• Palo Verde CCD - 6.7.23 - Sent email to Shelly to see if she would be willing to schedule a demo to get the process going for etrans receiving. If no response, will reach back out in 2 months.

• Peralta CCD (ECA) 9.6.23 - Amanda sent follow up email to college/Parchment asking for a response/status.

• College of the Redwoods (ECA) 9.6.23 - Update from Parchment: We had a successful end to end test with XAP today, and we are now ready to run through more thorough testing. We kindly ask you to provide us with example students that encompass all varieties of transcripts. For example, students with multiple levels, multiple degrees, honors, withdrawals, transfers, etc. Can you please send us a list of examples.. 15-20 students is usually good enough. You can share this in an excel or google doc. Please include their details such as: FN, LN, DOB, Student Id, and last four SSN.

• Riverside CCD (ECA) 10.3.23 - CVC and XAP met to help college get through an error. They need to generate the test again and if all is good, they will be ready to go live for sending.

• San Diego CCD (ECA) 6.7.23 - Marina has reached out to their VP. Hold off on reaching out to them until further notice.

• San Francisco CCD - 3.30.32 - live for receiving. Holding off on sending process until they are starting their implementation cohort.

• San Joaquin Delta CCD (ECA) 9.6.23 - Emailed Parchment to see if they were ever able to schedule the call. If not, I asked them to schedule it and invte me and Sean.

• San Mateo County CCD - 1.5.23 - Per Mike/Donna hold off on reaching out to them.

• Santa Monica CCD - 6.1.23 - In talking to Mike they are moving to Banner. Hold off on reaching out to them for awhile.

• Shasta-Tehama-Trinity Joint CCD (ECA) -7.12.23 - Amanda to talk to Mike about if I should follow up with this college or hold off. Mike advised he will reach out to Chaffey to see if they will give the code they used for their colleague implementation.

• Sierra Joint CCD - 9.6.23 - Amanda sent email to college asking that they respond by 9.8.23 on if XAP can turn them on or not.

• Siskiyou Joint CCD (ECA) 6.1.23 - Per discussions with Mike, hold off on reaching out to this college.

• Solano CCD - 9.11.23 - Per Mike and Andrea - this college has moved their implementation to Oct 2024. They are moving to SaaS. We will follow up on eTranscripts as soon as we are closer to their implementation date next yr.

• South Orange County CCD (ECA) 8.28.23 - College responded back with info and Parchment will talk to the tech team and get back to us on next steps. If no response by 9.15. amanda to flw with Parchment.

• Victor Valley CCD (ECA) 9.13.23 - Heard from Dr. Henry and he advised that: "We finalized our ethos UAT and Production testing with Logan Murray in mid-August and are set for the next steps in the transcript implementation phase 1. I hope to meet with you for a quick chat on 1st steps. In the meantime, I will conduct a meeting for the VVC team to outline steps preliminary including a scheduling visitation with Chaffey to to discuss best practices. Amanda scheduled meeting for 9.18.23.

• West Kern CCD (ECA) 8.15.23 - me, Sean, Mike mt with Kyli at college and went over the Parchment path and building it in house. He is going to keep working on building this in house. Amanda to touch base with him 9.15.23 to check in to see how things are going.

• West Valley-Mission CCD (ECA) 7.12.23 - Sent flw up email to college to check in on how things are progressing. They dont have a cohort established yet, so if no response follow up in end of Aug.

• Yosemite CCD (ECA) 9.7.23 - Sent email to college to check on progress. If no response by 9.28 - will flw back up with college.

• Yuba CCD (ECA) 8.14.23 - College is now live for receiving. Amanda emailed college and asked if we should start working on the set up for sending or wait closer to P2 implementation cohort launch. They advised they are working on other projects internally. Amanda to reach out in November 23 to get the ball rolling for sending.

• Amanda and Sean to continue reaching out to colleges next week to continue getting them set up on sending and receiving.

Tracking HC and TC transcripts here: https://docs.google.com/spreadsheets/d/1e3Nq1Kt3qACJLqN4nWfmP-mWjdgK8_fSLiQb_ufBjdE/edit#gid=48089342

/wiki/spaces/CVCOEI/pages/1749647361

/wiki/spaces/CVCOEI/pages/1731002371

Weekly Meeting Notes and Action Items will be here each week: https://drive.google.com/drive/folders/12_-PObf7ii0hgvV3g4S-EfWzUamAi8zd

Weekly Status Call Recordings Here: https://drive.google.com/drive/folders/1LF4RbCkYhAdKjPwhoEw2SdArlvo4-u9i

10510/13/23

8.

CCCTC System Downtime

Parchment advised CVC that for about a 2 hour period of time on Oct 12, they noticed there were errors when learners were trying to log in through their Home College. This issue has been investigated by Parchment and they are certain this is no longer occurring at this time. Parchment would like to know if there was some planned downtime yesterday. 

The CVC reached out to the CCCTC and we have been advised that there was a scheduled event to upgrade Keycloak which required a 3-4 hour downtime period that would have affected Parchment's Oauth authentications. The next downtime is scheduled in December. We asked that they let us know so we can put p a Maintenance Window.

10/13/23

83/2811/23

93/1411/23

94/2526/23

97/2726/23

107/926/23

109/214/23

9/27/23

10/9/23

10/2/23

10/11/23

10/12/23

10/10/23

10/13/23

APIidP/EPPN

4.18.239.1127.23

Product Maintenance

4.1.23

9.

Product Maintenance

1.4.23

Financial Aid Integration

2.22.23

Financial Aid Integration

23.2228.23

Financial Aid Integration

36.288.23

Financial Aid Integration

6.8Product Maintenance

1.18.23

Product Maintenance System Enhancement

18.184.23

System Enhancement

87.426.2322

System Enhancement

7.26.22SIS/Sandbox

3.21.23

4.25.22

Student Eligibility Checker

Reverse Import

5.17.23

Error Handling Person Match

15.18.238.3.23

SIS/SandboxeTranscripts

10.20.22

9.123.2.23

10.20.22

SIS/Sandbox

Error Handling

7.5.23

9.19.

SIS/Sandbox

10.20.22

ASSIST File

7.24.23

3.21

SIS/Sandbox

Program Code

6.8.23

1.11

Error Handling

Student Eligibility Checker

4.22.23

8.3.23

8.24.23

Performance

3.21.23

Documentation

9.19.23

SIS/Sandbox

3.21.23

Financial Aid Integration

Financial Aid Integration

Reverse Import

5.17.23

Financial Aid Integration

9.11.23

Reverse Import

5.25.23

Financial Aid Integration

Emails

Person Match

5.8.23

CSU/UC Student Management: Route Appropriately

eTranscripts

3.2.Documentation

9/14/23

Boomi

6.12.Financial Aid Integration

10/10/23

Error Handling

7.5.23

9.18.23

Preferred Name

10/10/23

Error Handling

7.5.Email Content

10/3/23

Error Handling

7.5.23

9.18.Admin Panel/Reporting

10/10/23

SSL Cert

7.11.23

7.24.23

Prerequisites UI Messaging

10/10/23

7.24.

ASSIST File

10/11/23

Program Code

6.8.Accessibility

10/12/23

4.22.

Student Eligibility Checker

Payment Processor

10/10/23

Payment Processor

6.29.23

8.31.

Financial Aid Integration

10/16/23

Financial Aid Integration

6.12.23

9.13.

API

10/16/23

8.30.

Admin Panel

8.10.23

API

9/28/23

9.13.

Financial Aid Integration

6.12.23

API

9/28/23

10/12/23

Preferred Name

10/10/23

Preferred Name

10/10/23

Preferred Name

10/10/23

Preferred Name

10/16/23

Preferred Name

10/10/23

Preferred Name

10/10/23

Emails

Documentation

10/11/23

Documentation Cencus Date Issue

910/1416/23