Page Comparison

Error Analysis:

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7/1/24-9/30/24

CVC did analysis on the errors that are being generated in Q1 2024. Below an overview of each error, along with a solution if applicable. The Powerpoint overview is linked here.

Total Errors:

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1603

• Total errors: 2445  1603 

  • Statuses: ineligible, registration failed 

  • Duplicates removed (students attempting more than once with same error) 

  • 70 Teaching Colleges

Ineligible Errors:

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682

1. Could not find Canvas record: 367349

   • Why: Exchange cannot find Canvas account match for student; this is an expected error  

   • Solution: Student is directed to update email in Canvas to match email in Exchange

     • Some are expected errors if student does not exist in Canvas

       • HC Eligibility could identify what students are not active 

       • CVC now has Canvas check before courses start (new development) 

2. No error message: 342312

   • Why: students marked “high school”, “adult learner”, or “international student”); this is an expected error

   • Solution: None; student is truly ineligible 

3. Error while pulling student records/could not find records at Home College: 284150

   • Why: student may have created a new CCCID via OpenID; new student at the HC has not had CCCID migrated from AD to SIS; legacy student with no CCCID 

   • Solution: CVC work with Parchment/Instructure and N2N

4. Home College CCCID missing: 354

   • Why: Various

   • Solution: CVC work with Home College/Tech Center

Registration Failed Errors:

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921

1. Expected Errors: 850762

   • Pre-reqs, holds, time conflicts, etc.; these are expected errors

   • Waitlist

   : 376CCCID: 30 

   • Why: Course is full and students are directed to add to the waitlist (not allowed through Exchange); this is an expected error

   • Solution: Waitlist release fix (included /Course Full; expected errors

     • Waitlist fix occurs in new P2 implementations

     )

2. Student Record Locked: 41

   • Why: College is currently in the student account in SIS

   • Solution: College to exit student account; student reattempt

3. Course Status Dates Not Within Range for Part of Term: 36 

   • Why: Course dates have not been set correctly by college/CVC 

   • Solution: College/CVC to confirm course start/end dates; student reattempt 

4. Exception! Add Course: 64

   • Why: Mt Sac had a Banner upgrade affecting CRNs

   • Solution: CVC worked with Mt Sac to fix; students able to reattempt

6. Invalid CCCID: 14 

   • Why: Student created new CCCID via OpenID; new student at Home College has not had CCCID migrated from AD to SIS; legacy student without a CCCID 

   • Solution: CVC work with Tech Center and Home College

7. Not A CVC Student ID: 2030

   • Why: Student is not classified with a CVC program 

   • Solution: College to update student program to CVC; student reattempt

8. Please Contact Support: 19109

   • Why: Various 

   • Solution: Student contacts support for assistance

   Failed to Register Student: 6 

9. • Why: Various 

   • Solution: Student contacts support for assistance

   Blanks: 7 6  

   • Why: Various 

   • Solution: Student contacts support for assistance 

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• 80% of total errors are expected by CVC (1935 of 2445)

• CVC is aware of the most common errors and has current/planned solutions to improve student experience

• As new Teaching Colleges are implemented and enrollments continue to increase, new/additional errors may appear 

  • This is expected and planned for with the CVC Implementation and Support teams 

• CVC will provide a quarterly error report to identify and explain errors 

• PowerPoint Presentation of Errors provided here