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Error Analysis: 4/1/24-6/30/24

CVC did analysis on the errors that are being generated in Q4 2024. Below an overview of each error, along with an action place if applicable. The Powerpoint overview linked here.

Total Errors: 2445

  • Total errors: 2445 

    • Statuses: ineligible, registration failed 

    • Duplicates removed (students attempting more than once with same error) 

    • 70 Teaching Colleges

Ineligible Errors: 996

  1. Could not find Canvas record: 367

    • Why: Exchange cannot find Canvas account match for student 

    • Solution: Student is directed to update email in Canvas to match email in Exchange

      • Some are expected errors if student does not exist in Canvas

        • HC Eligibility could identify what students are not active 

        • CVC now has Canvas check before courses start (new development) 

  2. No error message: 342

    • Why: students marked “high school”, “adult learner”, or “international student” )

    • Solution: None; student is truly ineligible 

  3. Error while pulling student records/could not find records at Home College: 284

    • Why: student may have created a new CCCID via OpenID; new student at the HC has not had CCCID migrated from AD to SIS; legacy student with no CCCID 

    • Solution: CVC work with Parchment/Instructure and N2N

  4. Home College CCCID missing: 3

    • Why: Various

    • Solution: CVC work with Home College/Tech Center

Registration Failed Errors: 1449

  1. Expected Errors: 850

    • Pre-reqs, holds, time conflicts, etc.

  2. Waitlist: 376

    • Why: Course is full and students are directed to add to the waitlist (not allowed through Exchange)

    • Solution: Waitlist release fix (included in new P2 implementations)

  3. Student Record Locked: 41

    • Why: College is currently in the student account in SIS

    • Solution: College to exit student account; student reattempt

  4. Course Status Dates Not Within Range for Part of Term: 36 

    • Why: Course dates have not been set correctly by college/CVC 

    • Solution: College/CVC to confirm course start/end dates; student reattempt 

  5. Exception! Add Course: 64

    • Why: Mt Sac had a Banner upgrade affecting CRNs

    • Solution: CVC worked with Mt Sac to fix; students able to reattempt

  6. CCCID: 30 

    • Why: Student created new CCCID via OpenID; new student at Home College has not had CCCID migrated from AD to SIS; legacy student without a CCCID 

    • Solution: CVC work with Tech Center and Home College

  7. Not A CVC Student ID: 20

    • Why: Student is not classified with a CVC program 

    • Solution: College to update student program to CVC; student reattempt

  8. Please Contact Support: 19

    • Why: Various 

    • Solution: Student contacts support for assistance

  9. Failed to Register Student: 6 

    • Why: Various 

    • Solution: Student contacts support for assistance

  10. Blanks: 7  

    • Why: Various 

    • Solution: Student contacts support for assistance 

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