Error Analysis: 4/1/24-6/30/24
CVC did analysis on the errors that are being generated in Q4 2024. Below an overview of each error, along with an action place if applicable. The Powerpoint overview linked here.
Total Errors: 2445
Total errors: 2445
Statuses: ineligible, registration failed
Duplicates removed (students attempting more than once with same error)
70 Teaching Colleges
Ineligible Errors: 996
Could not find Canvas record: 367
Why: Exchange cannot find Canvas account match for student
Solution: Student is directed to update email in Canvas to match email in Exchange
Some are expected errors if student does not exist in Canvas
HC Eligibility could identify what students are not active
CVC now has Canvas check before courses start (new development)
No error message: 342
Why: students marked “high school”, “adult learner”, or “international student” )
Solution: None; student is truly ineligible
Error while pulling student records/could not find records at Home College: 284
Why: student may have created a new CCCID via OpenID; new student at the HC has not had CCCID migrated from AD to SIS; legacy student with no CCCID
Solution: CVC work with Parchment/Instructure and N2N
Home College CCCID missing: 3
Why: Various
Solution: CVC work with Home College/Tech Center
Registration Failed Errors: 1449
Expected Errors: 850
Pre-reqs, holds, time conflicts, etc.
Waitlist: 376
Why: Course is full and students are directed to add to the waitlist (not allowed through Exchange)
Solution: Waitlist release fix (included in new P2 implementations)
Student Record Locked: 41
Why: College is currently in the student account in SIS
Solution: College to exit student account; student reattempt
Course Status Dates Not Within Range for Part of Term: 36
Why: Course dates have not been set correctly by college/CVC
Solution: College/CVC to confirm course start/end dates; student reattempt
Exception! Add Course: 64
Why: Mt Sac had a Banner upgrade affecting CRNs
Solution: CVC worked with Mt Sac to fix; students able to reattempt
CCCID: 30
Why: Student created new CCCID via OpenID; new student at Home College has not had CCCID migrated from AD to SIS; legacy student without a CCCID
Solution: CVC work with Tech Center and Home College
Not A CVC Student ID: 20
Why: Student is not classified with a CVC program
Solution: College to update student program to CVC; student reattempt
Please Contact Support: 19
Why: Various
Solution: Student contacts support for assistance
Failed to Register Student: 6
Why: Various
Solution: Student contacts support for assistance
Blanks: 7
Why: Various
Solution: Student contacts support for assistance
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