CVC-OEI
Goal: This space contains documentation for the CVC Exchange cross-enrollment platform.
For more information, contact support@cvc.edu.
CVC EXCHANGE TEAM
The image below outlines the core CVC Exchange team as well as technical and support vendor partners.
CVC EXCHANGE FUNCTIONAL AREAS
The table below shows the Scope, Teams, Tracking, and additional information for the Product, Implementation, Platform Management, and Support functional areas.
| PRODUCT | IMPLEMENTATION | PLATFORM MANAGEMENT | SUPPORT |
|---|---|---|---|---|
|
|
|
|
|
SCOPE | Business Requirements Technical Solutions/Architecture APIs/UI Development Changes/Enhancements Releases (RM) Reporting | P1 Tasks P2 Tasks Test Issues Reporting | Term Rollover Processes College Reminders/Trainings Product/Processes Improvements CRM Management Reporting | Daily Support Updates Status Reviews FreshDesk Management Support Tickets Reporting |
TEAMS | CVC N2N Parchment | CVC N2N Parchment | CVC Parchment Support | CVC N2N Parchment Parchment Support |
SLACK CHANNEL | #product-development | #implementations | #support | #support |
TRACKING | Jira (BLQ, BLN, RM) | Jira (TICE/TICF, College-Specific) Basecamp CRM | FreshDesk CRM Confluence | Jira (PICE/PICE) FreshDesk CRM Confluence |
MEETINGS | SCRUM (daily) Product Review (weekly) Combined Requirements (bi-weekly) Quarterly Review (quarterly) | SCRUM (daily) Implementations Review (weekly) Colleges (various) | SCRUM (daily)
| SCRUM (daily) Support Triage (weekly) PROD Review (bi-weekly) CVC/Parchment Support (bi-weekly) Quarterly Review (quarterly) |