Page Comparison

1.

MODERATE: Affected only Banner-Ethos Colleges

Y

We're running with about 1/4 of our inventory is hidden, which is preventing cross-enrollments into those colleges, so our numbers are going to be lower for enrollments in spring term than we had initially thought.

Parchment

Parchment advised they are working on this and we are discussing the following options:

1. Work on a way to handle the multiple course objects returned in the API.

2. While working on that (which may take into next week to address) they could unhide everything and suspend the nightly imports that would rehide everything.

From there, we have the option to change the Banner Ethos colleges to reverse importIssue Summary: Courses from some colleges may be imported as 'Hidden', this will prevent them from appearing in search results on the Exchange. 

Cause: CVC recently instituted a modification on the platform to remove classes that had changed modality, e.g. changed from an online class to an in-person or hybrid class, thus disqualifying them from being displayed on the Exchange. However, this enhancement is incorrectly hiding online classes if there are multiple versions of the course in the database. This issue is primarily impacting Ethos clients. 

Resolution Path: CVC is working on a resolution with our vendor partners to address the issue that will distinguish between multiple course objects. This solution will ensure online classes remain visible even if another version of the class in the database no longer carries online sections.

Timeline: We believe we should be able to fully resolve this issue by Thursday, November 30. In the interim, we will manually publish your Exchange courses to make them visible again but have suspended the nightly imports as they will override the manual workaround. This means any new sections added by your college may not appear until the full resolution is put in place.

• CVC is doing full analysis for all Teaching Colleges.

• Decision to be made by CVC asap.

https://docs.google.com/spreadsheets/d/1FNjb8gbgbC80ZCEwuRp0D69TUme0nhYMw1LQLnYfHqM/edit#gid=0

11/1720/23

2.

MODERATE: Could affect any college.

Y

Non-resident tuition policies not rolling over term to term - College of the Canyons reported that their non-resident tuition policy, which was set for Fall 2023, did not rollover to Winter 2024.

Parchment

TBD

• Jira has been escalated.

• Meeting to discuss will be held on 11/28/23 based on Parchment’s feedback of, “As the tuition policies function today, policies entered for specific terms will not carry over to subsequent terms. The tuition policy is created only for the specific term. All other terms will use the default policies. Parchment is open to discussing adjustments to this work flow as a future change.”

11/14/23

3.

MODERATE: Could affect any college.

Y

Seat Count & Hybrid Courses/Modality Changes: For the past 6 months, we’ve been experiencing issues with how the system is not working correctly when a section is no longer being offered online and how modality changes are not reflecting correctly in the UI.

Parchment has been working on these items along with the CVC’s input.

Parchment

• N/A - code fix has been pushed to production.

• Testing in progress.

• CVC will provide results ASAP

11/10/23

4.

MODERATE: Could affect any college.

N

Financial Aid Workflow Process Not Working:

• Current issue with financial aid integration workflow on the Parchment side.

• Issue reported on Thursday, Oct 12. Meeting was scheduled for Monday 10/16 to meet with Mt. Sac to test Marker Course, but had to be cancelled due to this issue.

• Parchment holiday in Argentina (where devs are) Friday 10/13 and 10/16 so not insight into issue or ETA at this time.

Parchment

N/A - testing in progress

• Testing is in progress at CVC.

• Goal is to schedule calls to set up marker courses week as soon as all testing passes/works as expected.

11/15/23

5.

Severe:

Y

• Long Beach has opted to not participate as a pilot college for financial aid integration at this time.

CVC

TBD

TBD

11/17/23